FAQ

Customer Help (FAQ’s)

Common queries answered related to shipping, payment and returns

How long does it take for me to receive my order?

Generally it takes 4-7 days during seasons or sale period time can be extend to 6-10 days depending on the city.

What if I need to change my shipping address?

As long as order is not booked for shipment companies you can request for change in address to our official business Whatsapp helpline or Call us @ 0332-7472277

How do I track the status of my order?

To track your order status on our site, go to Track Your Order Page, fill in the order id along with the email through which order was done to track the current status of the parcel.

What payment options are available??

Currently we offer Cash on Delivery, Bank Transfer(IBFT), Easypaisa or Jazzcash & online Card Payment via VISA/Mastercard method

Will you keep my credit card information on file?

Cards information are stored on 128 bit SSL Encrypted Data, which we don’t have any access.

Is there a fee associated with the online card payment?

Customers of Sparkle Jewellery don’t pay a processing fee. Paying via card on sparkle jewellery is free of charge

What is your returns policy?

For personalized/engraved products our working model is ‘POD’ Personalized On Demand, every product specifically gets personalized and ready as per individual order so we only give replacement/refund (in-store) in case of a damaged product or a wrong product/design being delivered. Replacement wont be executed other than these reasons.

I received the wrong item

Don’t need to worry, Contact us immediately with your ordered item details and received wrong item pictures, after successful verification, we will send you exchange item or will arrange delivery for your ordered item.

Can I change or cancel an order after I've submitted it?

Personalization On Demand (POD) items can not be cancelled or change once the order is confirmed, verified and processed, additional charges will be beared by customer in case of any changes that are neccessary to be done.

Still have a question?

Please contact us for more information.

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